CONNECT. WITH US
At WORKSHOP/CoOp, we take customer service seriously. So, let us know how we’re doing. And if you do buy a bag -- come on, you know you want to, then let us know where it goes. Paris? Trenton? Morocco? Send us a picture. Or an essay. You can even write a poem to your bag. We’ll put you on our blog. It’ll be fun. We promise.
And if you know of other artisan cooperatives around the world with which we could collaborate, send those too. We’re always open to new ideas. So go on, get thinking.
We want to know how we’re doing so feel free to contact us at email@example.com with an questions, concerns, random thoughts, kind words, or constructive criticism. Really, how else are we going to learn?
Our bags are durable, but they'll obviously get dirty with use. We call this “patina”, but if you’re someone who likes to keep their tennis shoes white, it’s probably best to dry clean them. You can also wash them by hand in cold water unless their red, navy or black with white stripes (come on, everyone knows not to do that, right?). Just remember to tuck the tassel inside the zipper. And
the more you wash them, the more they may fade, but we think this is a sign of love. Eventually, the tassel will fall off. We're hoping they turn into collector’s items so store yours in your jewelry drawer. Or hang it on your bulletin board. In fact, let us know what you do with your tassel. We’re thinking the tango....
We ship our product through the U.S. Postal Service for both domestic and international
orders because it’s the best deal for you, and because we don’t think that post people
should become obsolete. Do you?
We use Priority Mail boxes, and your rate is determined by the number of
bags your order. The good news is if you order more than 6 bags and they’re being
shipping domestically, the shipping’s on us. As in Free. As in get ordering.
The merchandise should arrive at your door step in 2-3 business days (slightly more if
you live, in say, Paraguay).
We lovingly pack our product in minimal, recycled packaging because burdening the
planet with more waste just doesn’t fit out credo.
If for some inexplicable reason, you aren’t happy with your bag -- maybe it’s not the right color or perhaps you want another size, then return it to us in its original condition with a note explaining why and we’ll either refund your credit card or exchange it for another bag. Easy, right?
Since our bags are hand woven, there will be some bumps and irregularities in the weave. It’s part of the charm. But if, by some off hand chance, you get a defective bag -- this has never happened, but there’s always a first time for everything, let us know and we’ll not only take care of the shipping back to us, we’ll send you a new bag right away. How’s that for service?
INFORMATION COLLECTION.We collect and store personal information that you knowingly provide to us in connection with this Site. For example, information will be collected when you open or manage an account, when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. Examples of such information include, but aren’t limited to, your name, shipping and billing addresses, phone number, email address, credit card information, account IDs and passwords, information regarding orders, demographic information and customer preferences data.
We may also collect information regarding your experience with our Site and products, including without limitation, product reviews. This personal information is used for billing and payment purposes, to fulfill your orders, to communicate with you about your order and this Site, for administrative and analytical purposes, to conduct audits, and to manage our information and financial systems.
This information may also be used to to provide you with updates on WORKSHOP/CoOp, our products and the Site (our inbox is generally overflowing and we know you don’t need a lot of mail – we’ll keep it to a minimum and you can always “opt out” if you’d like.) When you opt not to receive emails, newsletters or other promotional information, we collect and store certain information, such as your email address, in order to comply with your preferences regarding such materials.
REGISTRATION AND ORDERING.Before using certain parts of this Site or ordering products, you must complete a registration form. When registering, you will be prompted to provide certain personal information, including but not limited to your name, shipping and billing addresses, phone number, email address, and credit card number. In addition, you may also be asked to provide your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and this Site, and for internal marketing purposes.
EMAIL ADDRESSES.Some areas of the Site allow you to enter your email address for purposes including registering to receive occasional emails and newsletters (our inbox is generally overflowing and we know you don’t need a lot of mail – we’ll keep it to a minimum and you can always “opt out” if you’d like.) We do this with the www.myemma.com service and we encourage you to visit them to learn more about how they protect this information at www.myemma.com/permission-and-privacy-policy.
COOKIES.In addition to personal information that you knowingly provide to us, this Site, like most other websites, uses technologies to collect and store certain anonymous information automatically whenever you interact with this Site. For example, we use cookie technology throughout this Site. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are used to enable and optimize customer log-in, account management and shopping experience and to provide customers with customized content. The information that we collect through cookies is anonymous and not personally identifiable. For example, we collect your IP address and browser information every time you visit this Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Site and to provide you with a rewarding shopping experience.
The Site is hosted by www.squarespace.com and the shopping cart is hosted by www.bigcartel.com. We encourage you to read their privacy and security policies, www.squarespace.com/privacy and www.bigcartel.com/privacy.
INFORMATION USE.We do not sell or rent information about our customers. However, we may share your information, including personal information, with third parties we engage to perform services in connection with the operation of our business and this Site. Examples of these services include, but are not limited to, operation of our Site, management of customer accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order processing, fulfillment and shipping, marketing and promotional activities, and Site evaluation.
We may share non-personal information with advertisers and others from time to time. Examples of such non-personal information include the number of users who visit this Site or information regarding products through this Site. This information is shared in an aggregate form and will not allow individuals to be identified.
We reserve the right to transfer any and all information we have about you, including personal information, in connection with the sale or transfer of all or a portion of the business or assets of WORKSHOP/CoOp.